If you request any changes to your original package (such as tours, accommodations, or travel dates), the updated price will be confirmed in writing.
Non-Changeable Items (Tickets & Permits): Machu Picchu entrance tickets and Inca Trail permits are strictly non-changeable, non-reschedulable, and non-transferable once booked.
Multi-Day Treks: Changes to services within multi-day treks like the Inca Jungle Trek and Salkantay may be possible for accommodation, transport, or guiding. However, the Machu Picchu tickets within these tours remain non-transferable. Specifically, Inca Trail permits are non-refundable and the expenses cannot be transferred to another person. (Train tickets are subject to the specific date change and transfer rules detailed in the next point.)
Train Tickets: Train tickets are non-refundable, and the only possibility is a date change with a minimum of one week (7 days) written notice. If you notify us after this one-week deadline, there is no guarantee of a refund, transferred date, or transfer of the ticket to another person. All date changes remain subject to the train operator’s availability and applicable change fees.
One-Day Tours (Excluding Machu Picchu Full Day): For cancellations made at least 24 hours before the tour’s scheduled start time, Bond and Travel will check your request to offer a courtesy refund or reschedule your dates, depending on the circumstances and any non-recoverable costs already incurred.
TEFL Course: The TEFL course is non-cancelable. Rescheduling a TEFL course is possible and is subject to availability and the time of the request. You may change the dates of the course or even move it to another country, such as Costa Rica or Guatemala, depending on availability. Note that a price difference may apply, which might be higher than the original price provided. However, clients always have the option to transfer their booking to another person or opt to take the course online (if available).
Accommodation: The policy for cancellations and rescheduling depends on the type of accommodation booked:
Homestay: For a partial refund (minus the non-refundable service fee), you must notify us at least 20 days in advance. If you cancel after this time, the refund request will be evaluated to determine if any partial refund is possible based on costs already incurred. All refunds are subject to a 200 PEN service fee.
Hostel or Hotel: Cancellation and rescheduling policies for hostels and hotels are subject to the specific terms of the individual provider. The possibility of a refund or change will depend on their policy and the amount of notice given.
Spanish & English Classes: Classes are 100% refundable if you cancel at least 72 hours before the start of the course. For refunds requested after the course has started, we will evaluate the situation to determine if a refund is possible.
While many of the policies governing the services we provide are non-refundable, we will always do our best to assist our travelers. Refunds for cancellations will be calculated based on the recoverable amount, after deducting any non-refundable costs we have already incurred for your booking (such as permits, tickets, and provider deposits).
Train Tickets: Please note that they are non-refundable. Bond and Travel will promptly submit your request and manage the process. We assure you we will make every reasonable attempt to verify any flexibility offered.
Process: When you cancel, we immediately check to see what costs can be recovered. Your refund will be based on this recoverable amount, and we may offer a credit for future use (valid for 12 months) for certain services.
Non-Refundable Items: Entry tickets (such as Machu Picchu and Inca Trail permits), which are strictly non-refundable. Important Note on Last-Minute Cancellations: The possibility of a refund or rescheduling for cancellations made at the last minute depends on the service. Please refer to the specific terms outlined in section 5 for each service.
Bond and Travel is not responsible for changes, delays, or cancellations caused by circumstances beyond our control. These include, but are not limited to:
You agree to indemnify, defend, and hold harmless Bond and Travel, its owners, and employees from and against any and all liabilities, claims, losses, and expenses (including reasonable attorney’s fees) arising out of or related to:
Your negligence or willful misconduct during your participation in the tour.
Your breach of any term or condition of this Agreement.
Any injury, property damage, or loss caused by you to a third party.
We want your travel experience to be safe and enjoyable.
Voluntary Assumption of Risk: By participating in our tours, you kindly acknowledge that you are voluntarily assuming the natural risks associated with travel, including the potential for injury, illness, or death.
Our Liability: You agree to release and discharge Bond and Travel from all claims related to such risks. Bond and Travel is not liable for any injury, damage, loss, or expense caused by the actions or negligence of any person or entity other than Bond and Travel itself.
